Privacy Policy

Introduction

At Coolhut® Ergonomic Office Chair, Office Chair (“Coolhuts,” “we,” “us,” or “our“), we respect the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information through our website coolhuts.shop and any related services, sales, marketing, or events (collectively referred to as “Services“).

Please read this Privacy Policy carefully. By visiting and using our Services, you agree that your personal information will be handled as described in this Privacy Policy. Your use of our Services, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use.

What Information Do We Collect?

Information You Provide to Us:

We collect information you provide directly to us when you use our Services. This includes:

Account Information: We collect information about you when you register for an account, including your name, email address, phone number, login credentials, and any other information you provide.
Order Information: We collect information about you when you place an order, including your name, billing address, shipping address, payment information, phone number, email address, and purchase details.
Promotions: If you choose to enter a contest or promotion, we collect information through entry forms, including name, email address, phone number, and any other information requested to qualify and/or participate.
Surveys: If you participate in user surveys, we collect demographic information and feedback.
Communications: If you contact us directly, we collect information about the reason for contacting us as well as any other content provided in the communication.

Information We Collect Automatically

We also collect some information automatically:

Log Information: We collect server logs which include your IP address, device information, browser type and settings, date/time stamps, along with pages, content, or apps you view or use through the Services.
Cookies and Other Tracking Technologies: We use cookies and other tracking technologies like pixels, web beacons, and local storage to collect information about how you use our Services and your preferences.
Analytics Information: We use Google Analytics and other tools to help analyze usage and performance of our Services. This includes information like your location, device, internet browser, and operating system.
Facebook Pixel: We use the Facebook Pixel to help provide, maintain, and improve our advertising. This includes using information from your visits for targeted Facebook ads.

Information from Other Sources

We may obtain information about you from other sources, including third-party services and organizations. For example, if you access our Services through a third-party site or platform, we may collect information about you from that third party. This includes:

Social Media Networks: If you interact with our social media accounts, we may collect information from your social media profile, like your interests, gender, age range, and username, in accordance with your settings on such sites.
Third-Party Providers: We may receive additional information about you that third parties provide, like demographics or online behavioral advertising reports.

How Do We Use Your Information?

We use your personal information in the following ways:

Provide, maintain, and improve our Services
Process transactions and send notices about your orders
Respond to your comments, questions, and requests
Interact with you on our blog, social media pages, or apps
Send marketing communications and promotional offers based on your preferences
Personalize your experience using analytics and inference
Detect, investigate, and prevent fraudulent or illegal activities
Protect the rights, property, and safety of Coolhuts, our users, or the public
Meet legal requirements and comply with our policies

How Do We Share Your Information?

We will not rent or sell your personal information to others. We do not share your personal information with third parties for their marketing purposes. However, we may disclose information about you in the following circumstances:

Service Providers: To assist us in providing and managing the Services, we share your information with third party vendors and service providers that perform services on our behalf, like payment processing, order fulfillment, email automation, hosting, and analytics.
Business Transfers: If we are involved in a merger, acquisition, or sale of some or all of our assets, your information may be transferred as part of that deal. You will be notified if any such transfer results in a material change to this Privacy Policy.
Legally Required: We may disclose your information if required to do so by law. This includes responding to court orders, subpoenas or other legal process.
Protect Coolhuts: We may disclose your information where we believe it necessary to investigate, prevent, or take action regarding illegal activities, fraud, safety of person or property, violation of our policies, or as evidence in litigation.
Consent: We may share your information for any other purpose disclosed to you with your consent.

Email Marketing

If you join our email list, we use the email address you provide to send information about our products and Services. You can unsubscribe from these messages at any time by clicking the “unsubscribe” link in any promotional email or updating your email preferences.

Cookies, Pixel Tags, Local Storage

Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, doing so may limit your ability to use features of our Services.

Pixel tags (also called web beacons and clear GIFs) are tiny graphics with a unique identifier embedded in our web pages and email messages. They help us better manage content and user activity.

Local storage refers to storage in your browser outside of specific cookies, such as for storing your shopping cart or registration data. Like cookies, local storage can improve your site experience, but clearing your browser cache would remove this data.

We use the following types of cookies:

Strictly Necessary Cookies are needed to enable basic website functionality. These are first-party session cookies and persistent cookies we use to temporarily store certain information as you use our Services.
Preference Cookies store settings like language selection, live chat settings, or account preferences. Without them, features like personalized recommendations or account reminders may not work properly. These are primarily first-party persistent cookies.
Statistics Cookies help website owners like Coolhuts understand how visitors engage with websites by collecting and reporting information anonymously. We use both session and persistent first-party and third-party statistics cookies.
Marketing Cookies are used to track visitors across websites to display relevant ads. We use both first-party and third-party marketing cookies.
Advertising Cookies collect data like your IP address, device identifiers, visited websites, and browser information to categorize your interests and demographics. Results allow us to serve you more relevant ads. We use first-party and third-party advertising cookies.
Social Media Cookies are set by social media platforms like Facebook, Instagram, LinkedIn, Twitter and YouTube to integrate their services and provide media viewing counts. Tracking involves cookies and external scripts from the respective platforms.

You can manage website cookies in your browser settings, but blocking or disabling cookies may cause site features and Services to not work properly.

Third-Party Links

Occasionally, we include or offer third-party content or links to other websites. Once you click these links and leave our site, you should note that we do not have any control over external websites. Therefore, we cannot be responsible for the protection and privacy of the information collected by these third parties. You should review the privacy policies of any third-party site accessed through our Services.

How Do We Protect Your Information?

We aim to protect your information through technical and organizational safeguards. We use secure socket layer (SSL) encryption to protect data transmission. We maintain physical, electronic, and procedural safeguards like access controls and data governance best practices. However, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, computer, and online accounts. We are not responsible for any lost, stolen, or compromised passwords, information, or content.

Data Retention

We retain personal information as necessary for legitimate business purposes and legal requirements. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from that transaction has expired. We may also retain information to comply with legal and regulatory obligations, resolve disputes, prevent abuse, enforce our agreements, support business operations, and continue to develop and improve our Services.

Where we no longer have a legitimate business need to process your information, we will delete, anonymize, or isolate it from live systems. The specific retention time depends on the nature of the information and why it was collected. Please contact us for more details on record retention periods.

International Data Transfers

Coolhuts is headquartered in the United States. Please be aware that information collected through our Services may be transferred to, processed, and stored anywhere we or our service providers maintain facilities including the United States. By using our Services, you consent to the transfer of your data for these purposes.

Your Privacy Rights

If you reside in certain territories, including the EU, UK, Canada and California, you have specific data protection rights that allow greater control over your personal information. These may include your right to:

Know what personal data we have about you
Access a copy of the personal data we hold
Correct any inaccuracies
Delete personal data
Transfer personal data to another controller
Restrict how we process your data
Object to our use of your data
Withdraw consent allowing us to process your data
Lodge complaints with your local data protection authority

We will respond to your request consistent with applicable law. Please note that certain information may be exempt from such requests in some circumstances, like if we need to keep processing it for our legitimate business interests or legal obligations. For requests originating in the EU/UK/Canada, please submit them using our web form, email, phone, or physical mail as shown in the Contact Us section below.

If you reside in California, you can reference our CCPA Notice for more information on exercising your rights under California law.

Children’s Privacy

Our Services are not designed for or intentionally targeted toward children under the age of 16. We do not knowingly collect personal data from children. If we learn that a child has provided us with personal data, we will delete it in accordance with applicable law. Contact us if you believe we have inadvertently collected personal data from a child so we can take steps to delete it.

Changes To Our Privacy Policy

We may update this Privacy Policy from time to time as needed, without prior notice. Unless otherwise stated, any changes become effective immediately upon posting the updated Privacy Policy on our Services. All updates will be posted online and we encourage you to check this page occasionally for the latest version.

If we make any material changes, we will notify you by email, push notification, message within our Service, or other means prior to the change becoming effective. We encourage you to periodically review this page to ensure familiarity with the most current version of our Privacy Policy.

Contact Us

Please contact us if you have questions or concerns about this Privacy Policy or wish to exercise any of your legal rights mentioned herein. You may reach us online at [email protected] or by mail to:

Coolhut® Ergonomic Office Chair, Office Chair
Attn: Privacy Officer
123 Main St
Anytown, CA 12345